You're in the market for a 24 hour towing company, but how do you know which one is best? According to The Simple Dollar, there are more than 69 million breakdowns a year. You've probably heard horror stories about shady companies that take advantage of unsuspecting victims. That's why it's so important to do your research before making any decisions. Here are questions every consumer should ask when hiring a tow truck company.

1. Is the Company Fully Insured?

You should never hire a 24 hour towing service that isn't properly insured. Any reputable company will be bonded and insured, so there is no risk of monetary loss in case their driver causes damage to your property.

2. Are Your Drivers Vetted?

Any reputable company will hold its employees (drivers included) to high standards of conduct, which often includes extensive background checks. These checks are designed to ensure that no criminal history exists that would prohibit a driver from operating a tow truck. Most reputable companies require drug tests and physicals before hiring drivers as well.

3. Will You Be Able To Give Me a Quote?

Some 24 hour towing services have standardized prices, while others may vary depending on the situation. Make sure to ask your dispatcher whether or not you'll receive a firm quote for your service, so you know how much it will cost ahead of time. In some cases, the company may not give you an accurate estimate without seeing the damage firsthand – but they should still let you know roughly how much your job will cost before they start working on your car.

4. How Do You Prioritize Jobs?

When a 24 hour tow truck service receives a call, they have to prioritize the jobs accordingly. Certain situations may require immediate service, while others can wait until later in the day. You should ask your dispatcher how they handle this situation, so you know what to expect if they receive multiple calls at once.

5. How Long Does It Take for You To Arrive?

24 hour towing companies are generally available for immediate service – but that doesn't necessarily mean you're going to get a tow truck immediately after placing a call or sending a distress signal. Make sure to ask your dispatcher how long it typically takes them to arrive at the scene. The company should give you a fairly accurate timeline based on prior service calls, but keep in mind that no two jobs are exactly alike.

6. Will You Be Able To Help Me With Roadside Service?

Any reputable 24 hour towing service will also include roadside assistance in their plans. This is the best way to ensure that your car gets towed without any problems. If you want roadside assistance as well, make sure to ask your dispatcher whether or not it's included with the price of your service.

7. What Kinds of Vehicles Do You Tow?

In some cases, a towing company may have restrictions on the kinds of vehicles they're able to tow. For example, some companies may only offer flatbed service while others will be equipped to provide regular tow truck service. You should ask your dispatcher whether or not the company provides both services, so you know exactly what to expect before the tow truck drivers get there.

8. Do You Have Storage Facilities?

If you're not close enough to your home or office, then you may need someplace to store your car while it's being repaired or inspected by an insurance company after an accident. Make sure that the 24 hour towing service of your choice has adequate storage facilities so you can go about your day worry-free.

9. Do You Provide 24 Hour Towing in My Area?

If you're calling an out-of-state company, they may not be able (or willing) to offer services where you are. Since tow truck companies operate on a regional level, make sure to ask your dispatcher whether or not the company offers 24 hour emergency service in your area.

The best way to get great service is to ask your potential 24 hour towing company for as much information as possible. They should be able and willing to provide detailed answers without much prodding from you to demonstrate that they're a reputable, professional company.